Frequently Asked Questions

UGRADO is not a gaming operator and does not hold a gambling licence. It operates as an independent review platform that evaluates casinos based on publicly available licensing information and industry standards.

UGRADO’s ranking uses criteria such as a casino’s licensing jurisdiction, game variety, software providers, payment options that appeal to Malaysian users, customer‑support responsiveness, and the fairness of bonus terms. Each factor is weighted to reflect safety, reliability, and local relevance.

Malaysian law restricts most forms of online gambling, but many offshore casinos are not explicitly illegal for players. UGRADO highlights the licensing and jurisdiction of each casino, yet players are responsible for ensuring their own compliance with local regulations.

Check the licence number shown in the casino’s footer and then search for that number on the regulator’s official website. UGRADO’s reviews usually include a direct link to the licence, which you can cross‑check to confirm authenticity.

Most welcome bonuses require a 30‑ to 40‑times playthrough of the bonus amount, sometimes with the deposit included, within a set period such as 30 days. Terms vary by casino, so always read the fine print before claiming.

UGRADO does not have authority over casino operations, but it can advise on escalation steps such as contacting the casino’s support, filing a complaint with the licensing authority, and may blacklist the site if it’s found dishonest. Direct financial intervention is not possible.